With 20 years’ experience in customer facing, sales focused roles within the retail and tourism sectors, Alison Morris (Lead Consultant) understands that consumers want to be engaged, not marketed to.
Companies who provide exceptional customer experiences can set themselves apart from their competitors in this highly ambitious marketplace.
Today’s customers are more knowledgeable, less accepting and faster to complain than ever before. We help companies from every industry to remain competitive, by understanding what their customer really wants and putting strategies in place to meet and exceed these needs.
We take an all-inclusive approach combining research, consultancy, training and measurement to put sustainable strategies in place that will lead to success.
We work with public sector bodies, individuals and organisations who want to take a sustainable attitude to business, benefiting the people and the environment while also improving the bottom line.
It’s not just about a fixed product it’s about people and we can help you deliver more sales, retain your customers for longer and improve your customer relationship.
We offer completely flexible services, supportive to your existing model. We can carry out a project from start to finish, or we can support you just when you need us.
We look after behind the scenes making you and your business look great!
With expertise and creative vision, we aim to help retail, leisure and tourism businesses inspire people to visit their destination or purchase their product, by meeting the customers’ needs and exceeding their expectations.
